BMW M47 / M57 specialists → EU shipping · 2-5 days → OEM-grade stainless → VIN compatibility check → Since 2017 · Bucharest →
BMW M47 / M57 specialists → EU shipping · 2-5 days → OEM-grade stainless → VIN compatibility check → Since 2017 · Bucharest →
ReDo Solutions
// returns

Returns & Warranty

Last updated: July 2026

1. Warranty

ReDo Solutions offers a 12-month commercial warranty for its own products (designed and manufactured by ReDo Solutions), calculated from the delivery date.

The warranty covers:

  • material defects
  • manufacturing defects

The warranty does not cover:

  • damage caused by incorrect installation
  • damage caused by improper use
  • normal wear and tear
  • interventions by unauthorized third parties

For third-party branded products, the warranty is provided by the respective manufacturer.

How to claim the warranty: send an email to contact@redosolutions.com with:

  1. your order number
  2. a description of the problem
  3. photos or a short video of the defect (this helps us assess the case faster)

Our team reviews the case and determines the solution: repair, replacement or, if neither is possible, a refund of the product value.

2. Right of withdrawal (14 days)

Consumers in Romania and the EU have the right to withdraw from the contract within 14 calendar days of receiving the products, without giving any reason, in accordance with GEO 34/2014 and EU Directive 2011/83/EU.

Customers outside the EU do not automatically benefit from this right, but ReDo Solutions reviews return requests on a case-by-case basis.

Return conditions:

  • the product must be in its original condition, unused, with the packaging intact
  • it must include all accessories from the package
  • it must be accompanied by the order number

Products that have been installed, used or have damaged packaging cannot be returned.

Procedure:

  1. Contact contact@redosolutions.com within the legal period, mentioning your order number
  2. Wait for confirmation from our team
  3. Ship the product at your own expense
  4. The refund is issued within a maximum of 14 days of receiving the return, using the same payment method as the original order

3. Products damaged in transit

The risk of loss or damage to the products passes to the buyer at the moment the parcel is handed over to the carrier.

If the product arrives damaged:

  • note the issue on the carrier's documents, if possible, at the moment of delivery
  • contact us within 24 hours of delivery, with photos of the parcel and the product

4. Contact

Email: contact@redosolutions.com
Phone: +40 740 841 438 / +40 749 318 417
Hours: Monday–Friday, 09:00–18:00 (EET)