PRIVACY POLICY
ReDo Solutions — www.redosolutions.com
Last updated: April 2026
1. Who We Are
ReDo Solutions is the data controller for personal data collected through www.redosolutions.com. You can contact us at contact@redosolutions.com for any matter related to personal data processing.
2. What Data We Collect
2.1 Data You Provide Directly
• First and last name
• Email address
• Phone number
• Delivery address (street, city, postal code, country)
• Vehicle chassis number (VIN) — optional, for compatibility checks
• Messages submitted via the contact form
2.2 Automatically Collected Data
• IP address and approximate location
• Browser type and version
• Pages visited and session duration
• Traffic source (Google, Facebook, direct)
2.3 Payment Data
ReDo Solutions does not store credit or debit card data. Card payments are processed exclusively by Stripe (PCI-DSS Level 1 certified). Stripe processes card data in accordance with its own privacy policy at stripe.com/privacy.
3. Why We Collect This Data
• Order processing — performance of contract (Art. 6(1)(b) GDPR)
• Customer communication and support — contract performance and legitimate interest
• VIN compatibility verification — your consent
• Newsletter — your explicit consent (unsubscribe at any time)
• Legal and accounting obligations — legal obligation (Art. 6(1)(c) GDPR)
4. How Long We Keep Your Data
• Orders and invoices: 10 years (Romanian fiscal law)
• Delivery data: 3 years from delivery date
• Contact messages: 2 years
• Newsletter subscribers: until unsubscription
• Analytics data (cookies): maximum 13 months
5. Who We Share Data With
• Stripe Inc. — credit/debit card payment processing
• Courier services (DHL, Fan Courier, others) — delivery data only
• Email service providers — for order confirmations and notifications
• Public authorities — only when required by law
We do not sell, rent or trade your data to third parties for marketing purposes. International transfers (Stripe, DHL) are covered by appropriate safeguards under GDPR (Standard Contractual Clauses).
6. Your Rights
• Access: request a copy of the personal data we hold about you
• Rectification: request correction of inaccurate or incomplete data
• Erasure: request deletion of your data, within legal limits
• Restriction: request that we limit how we use your data
• Data portability: receive your data in a structured, machine-readable format
• Objection: object to processing for direct marketing purposes
• Withdraw consent: at any time, without affecting prior lawful processing
To exercise any of these rights, contact us at contact@redosolutions.com. We will respond within 30 calendar days. You also have the right to lodge a complaint with your national data protection authority. In Romania: ANSPDCP (www.dataprotection.ro).
7. Data Security
• SSL/TLS encryption across the entire website
• Access to order data restricted to authorised personnel only
• Card data is never stored on our servers
8. Cookies
For detailed information about cookies used on our website, please refer to the Cookie Policy available on www.redosolutions.com.
9. Changes to This Policy
This Privacy Policy may be updated from time to time. The date of the latest update is shown in the header. Continued use of the website constitutes acceptance of the updated policy.
10. Contact
• Email: contact@redosolutions.com
• Phone: 0740.841.438 / 0749.318.417
• Address: Splaiul Independentei, Bucuresti, Romania